ONBOARDING
REIMAGINED

When users don't know where to begin, they leave. Our challenge was to improve Scribe’s onboarding without rebuilding the tool. Through targeted design, user testing, and clear communication, we flattened the learning curve into a straight line.

PROJECT STATS

0+

User Interview

0+

Design Iterations

Insight-Driven Design

Insight-Driven

Design

User Interface Work

Onboarding Flow Architecture

0+

Affected Users

THE PROBLEM

Scribe’s onboarding failed to clearly guide new users through basic actions like drawing walls or creating rooms. This led to high drop-off rates, as users felt confused, unsupported, and unsure how to get started.

THE PROBLEM

Scribe’s onboarding failed to clearly guide new users through basic actions like drawing walls or creating rooms. This led to high drop-off rates, as users felt confused, unsupported, and unsure how to get started.

broken

frustrating

overhwelming

too complicated

slow

unclear

Confusing

where to start

THE FINDINGS

User testing confirmed widespread confusion around key tasks. Participants struggled with unclear icons, missing instructions, and inconsistent visual cues—highlighting a critical need for better onboarding guidance and task clarity.

THE FINDINGS

User testing confirmed widespread confusion around key tasks. Participants struggled with unclear icons, missing instructions, and inconsistent visual cues—highlighting a critical need for better onboarding guidance and task clarity.

HOW MIGHT WE MAKE SCRIBE EASIER AND INTUITIVE?

THE GOAL

We converted our key usability challenges into opportunities for improvement in the onboarding experience.

THE GOAL

We converted our key usability challenges into opportunities for improvement in the onboarding experience.

UNCLEAR
>
GUIDED

The onboarding experience should walk users through basic tasks like “Draw a Wall” and “Create a Room” using visual cues and tutorials.

UNCLEAR
>
GUIDED

The onboarding experience should walk users through basic tasks like “Draw a Wall” and “Create a Room” using visual cues and tutorials.

CLUTTERED
>
FOCUSED

To prevent overwhelm, the onboarding flow should surface only relevant tools and hide advanced features until needed. This allows users to focus on one task at a time.

CLUTTERED
>
FOCUSED

To prevent overwhelm, the onboarding flow should surface only relevant tools and hide advanced features until needed. This allows users to focus on one task at a time.

GENERIC
>
PERSONAL

The onboarding tutorial should tailor itself based on a user's selected experience level. By offering profile-based onboarding flows.

GENERIC
>
PERSONAL

The onboarding tutorial should tailor itself based on a user's selected experience level. By offering profile-based onboarding flows.

STATIC
>
ENGAGING

The tutorial should include animation or short video clips to demonstrate actions in real time, helping users better understand interactions and retain information.

STATIC
>
ENGAGING

The tutorial should include animation or short video clips to demonstrate actions in real time, helping users better understand interactions and retain information.

THE SOLUTION

GUIDED ONBOARDING

The redesign of Scribe’s onboarding experience introduced a contextual, task-based tutorial that guided users through core features like wall drawing and room creation. By tailoring flows to user experience levels and incorporating clearer visuals, we eliminated confusion and created a more intuitive, approachable entry point.

GUIDED ONBOARDING

The redesign of Scribe’s onboarding experience introduced a contextual, task-based tutorial that guided users through core features like wall drawing and room creation. By tailoring flows to user experience levels and incorporating clearer visuals, we eliminated confusion and created a more intuitive, approachable entry point.

Made sense

Easy to follow

I knew what to click

Simple steps

Wanted to explore more

too complicated

THE IMPACT

Title Card

Our revised onboarding experience led to a dramatic improvement in user understanding and task completion. After launching the high-fidelity prototype, 100% of test users successfully completed the primary tasks, and 4 out of 5 users described the tutorial as clear, helpful, and easy to follow. This shift laid the foundation for increased retention, lower support requests, and stronger user confidence across the platform.

THE TIMELINE

ALIGN

ALIGN

Defining the Problem

Validated user confusion through surveys and usability testing. High bounce rates tied directly to unclear onboarding and unfamiliar UI.

How We Identified the Problem

ALIGN

ALIGN

Defining the Problem

Validated user confusion through surveys and usability testing. High bounce rates tied directly to unclear onboarding and unfamiliar UI.

How We Identified the Problem

DESIGN

DESIGN

Prototyping Solutions

Created high-fidelity onboarding flows with clear instructions and visuals. Addressed key friction points like “Draw a Wall” and “Create a Room.”

Inside Our Design Decisions”

DESIGN

DESIGN

Prototyping Solutions

Created high-fidelity onboarding flows with clear instructions and visuals. Addressed key friction points like “Draw a Wall” and “Create a Room.”

Inside Our Design Decisions”

IMPACT

IMPACT

User Success & Client Value

4/5 users found onboarding helpful. Client praised research depth and plans to implement findings for future releases.

View Final Testing Results

IMPACT

IMPACT

User Success & Client Value

4/5 users found onboarding helpful. Client praised research depth and plans to implement findings for future releases.

View Final Testing Results

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