GUIDED
TUTORIALS
THE PROBLEM
Scribe’s onboarding failed to clearly guide new users through basic actions like drawing walls or creating rooms. This led to high drop-off rates, as users felt confused, unsupported, and unsure how to get started.
THE PROBLEM
Scribe’s onboarding failed to clearly guide new users through basic actions like drawing walls or creating rooms. This led to high drop-off rates, as users felt confused, unsupported, and unsure how to get started.
broken
broken
frustrating
frustrating
overhwelming
overhwelming
too complicated
too complicated
slow
slow
unclear
unclear
Confusing
Confusing
where to start
THE FINDINGS
User testing confirmed widespread confusion around key tasks. Participants struggled with unclear icons, missing instructions, and inconsistent visual cues—highlighting a critical need for better onboarding guidance and task clarity.
THE FINDINGS
User testing confirmed widespread confusion around key tasks. Participants struggled with unclear icons, missing instructions, and inconsistent visual cues—highlighting a critical need for better onboarding guidance and task clarity.
HOW MIGHT WE MAKE SCRIBE EASIER AND INTUITIVE?
THE GOAL
We converted our key usability challenges into opportunities for improvement in the onboarding experience.
THE GOAL
We converted our key usability challenges into opportunities for improvement in the onboarding experience.
THE GOAL
We converted our key usability challenges into opportunities for improvement in the onboarding experience.
UNCLEAR
>
GUIDED
The onboarding experience should walk users through basic tasks like “Draw a Wall” and “Create a Room” using visual cues and tutorials.
UNCLEAR
>
GUIDED
The onboarding experience should walk users through basic tasks like “Draw a Wall” and “Create a Room” using visual cues and tutorials.
UNCLEAR
>
GUIDED
The onboarding experience should walk users through basic tasks like “Draw a Wall” and “Create a Room” using visual cues and tutorials.
CLUTTERED
>
FOCUSED
To prevent overwhelm, the onboarding flow should surface only relevant tools and hide advanced features until needed. This allows users to focus on one task at a time.
CLUTTERED
>
FOCUSED
To prevent overwhelm, the onboarding flow should surface only relevant tools and hide advanced features until needed. This allows users to focus on one task at a time.
CLUTTERED
>
FOCUSED
To prevent overwhelm, the onboarding flow should surface only relevant tools and hide advanced features until needed. This allows users to focus on one task at a time.
GENERIC
>
PERSONAL
The onboarding tutorial should tailor itself based on a user's selected experience level. By offering profile-based onboarding flows.
GENERIC
>
PERSONAL
The onboarding tutorial should tailor itself based on a user's selected experience level. By offering profile-based onboarding flows.
GENERIC
>
PERSONAL
The onboarding tutorial should tailor itself based on a user's selected experience level. By offering profile-based onboarding flows.
STATIC
>
ENGAGING
The tutorial should include animation or short video clips to demonstrate actions in real time, helping users better understand interactions and retain information.
STATIC
>
ENGAGING
The tutorial should include animation or short video clips to demonstrate actions in real time, helping users better understand interactions and retain information.
STATIC
>
ENGAGING
The tutorial should include animation or short video clips to demonstrate actions in real time, helping users better understand interactions and retain information.
THE SOLUTION
The redesign of Scribe’s onboarding experience introduced a contextual, task-based tutorial that guided users through core features like wall drawing and room creation. By tailoring flows to user experience levels and incorporating clearer visuals, we eliminated confusion and created a more intuitive, approachable entry point.
The redesign of Scribe’s onboarding experience introduced a contextual, task-based tutorial that guided users through core features like wall drawing and room creation. By tailoring flows to user experience levels and incorporating clearer visuals, we eliminated confusion and created a more intuitive, approachable entry point.
The redesign of Scribe’s onboarding experience introduced a contextual, task-based tutorial that guided users through core features like wall drawing and room creation. By tailoring flows to user experience levels and incorporating clearer visuals, we eliminated confusion and created a more intuitive, approachable entry point.
THE IMPACT
Title Card
Our revised onboarding experience led to a dramatic improvement in user understanding and task completion. After launching the high-fidelity prototype, 100% of test users successfully completed the primary tasks, and 4 out of 5 users described the tutorial as clear, helpful, and easy to follow. This shift laid the foundation for increased retention, lower support requests, and stronger user confidence across the platform.
THE TIMELINE
THE VISION
Initiate Vision
Navigating the Storm
Before diving into the design, we established a clear, unified vision. This stage involved aligning our teams around shared goals and creating a strategic roadmap for the redesign. From addressing user needs to setting KPIs, we charted a course for Fullbay Connect's transformation.
See How We Set the Course
THE VISION
Initiate Vision
Navigating the Storm
Before diving into the design, we established a clear, unified vision. This stage involved aligning our teams around shared goals and creating a strategic roadmap for the redesign. From addressing user needs to setting KPIs, we charted a course for Fullbay Connect's transformation.
See How We Set the Course
THE VISION
Initiate Vision
Navigating the Storm
Before diving into the design, we established a clear, unified vision. This stage involved aligning our teams around shared goals and creating a strategic roadmap for the redesign. From addressing user needs to setting KPIs, we charted a course for Fullbay Connect's transformation.
See How We Set the Course
SPRINT
Sprint Ideation
Rapid Designing to Jumpstart Progress
Before diving into the design, we established a clear, unified vision. This stage involved aligning our teams around shared goals and creating a strategic roadmap for the redesign. From addressing user needs to setting KPIs, we charted a course for Fullbay Connect's transformation.
Dive Into the Design Sprints
SPRINT
Sprint Ideation
Rapid Designing to Jumpstart Progress
Before diving into the design, we established a clear, unified vision. This stage involved aligning our teams around shared goals and creating a strategic roadmap for the redesign. From addressing user needs to setting KPIs, we charted a course for Fullbay Connect's transformation.
Dive Into the Design Sprints
SPRINT
Sprint Ideation
Rapid Designing to Jumpstart Progress
Before diving into the design, we established a clear, unified vision. This stage involved aligning our teams around shared goals and creating a strategic roadmap for the redesign. From addressing user needs to setting KPIs, we charted a course for Fullbay Connect's transformation.
Dive Into the Design Sprints
WORKSHOP
Conduct Workshops
Aligning Every Voice for a Unified Vision
Our cross-departmental workshops played a crucial role in ensuring that every stakeholder's perspective was heard. By gathering input from marketing, support, and engineering teams, we built a cohesive strategy that aligned with real-world user pain points and business goals.
Explore Our Collaborative Process
WORKSHOP
Conduct Workshops
Aligning Every Voice for a Unified Vision
Our cross-departmental workshops played a crucial role in ensuring that every stakeholder's perspective was heard. By gathering input from marketing, support, and engineering teams, we built a cohesive strategy that aligned with real-world user pain points and business goals.
Explore Our Collaborative Process
WORKSHOP
Conduct Workshops
Aligning Every Voice for a Unified Vision
Our cross-departmental workshops played a crucial role in ensuring that every stakeholder's perspective was heard. By gathering input from marketing, support, and engineering teams, we built a cohesive strategy that aligned with real-world user pain points and business goals.
Explore Our Collaborative Process
IMPACT
1.1 Million ROI
Launching the Vision and Tracking Success
As we prepared to launch Fullbay Connect, we put everything through its paces. Rigorous testing ensured functionality matched design. We closely monitored the launch, set up feedback loops, and devised ways to measure the impact on both user satisfaction and business growth.
Track Our Post-Launch Journey
IMPACT
1.1 Million ROI
Launching the Vision and Tracking Success
As we prepared to launch Fullbay Connect, we put everything through its paces. Rigorous testing ensured functionality matched design. We closely monitored the launch, set up feedback loops, and devised ways to measure the impact on both user satisfaction and business growth.
Track Our Post-Launch Journey
IMPACT
1.1 Million ROI
Launching the Vision and Tracking Success
As we prepared to launch Fullbay Connect, we put everything through its paces. Rigorous testing ensured functionality matched design. We closely monitored the launch, set up feedback loops, and devised ways to measure the impact on both user satisfaction and business growth.
Track Our Post-Launch Journey
